Gift Certificate Questions and their Answers!

  • Do I have to have an account to order?

    Yes, you will be prompted to create an account during the checkout process. You will be able to review and print your Gift Certificate at any time if you loose it or the email.

  • Do I have to use PayPal to order?

    No, you do not have to use PayPal to order, there are options for you to pay with your regular Credit Card, please read each screen as you go through the checkout process and you will see your NON-PayPal option.

  • Will the Gift Certificate ‘say’ it was purchased for $35.00 or $17.50?

    No, it will ONLY say the face value of the gift certificate, so for example, if you are giving as a gift, it will only show the FULL FACE VALUE of the Gift Certificate, either $50.00 or $25.00 depending on the offer.

  • How do I receive my White Mountain Independents Gift Certificates?

    a. The gift certificates are emailed to you within a few minutes after placing your order.

    b. They are emailed to the email address you entered for bill and shipping.

    c. You will receive a receipt and an order email, 2 separate emails.

    d. You will also receive an order confirmation, with a four digit order number, please hold onto this receipt.

    e. If you pay with PayPal, you will receive a receipt from PayPal, as well.

    f. You can login anytime to review or print your Gift Certificate.

  • What if I do not receive an email?

    a. If you have not ordered with the Independents before, your emailed Gift Certificate MAY have gone to your JUNK/SPAM folder, please check your JUNK/SPAM folder for your emailed Gift Certificates

    b. You can login any time to review your Gift Certifcate and Print.  https://www.whitemountainindependents.com/my-account/

    c. If you still do not see your Gift Certificate, but you have your four digit order number, please send or forward your Order Number and what you ordered, and what email address you would like to have your order resent to: [email protected]

    c. If you have received no order confirmation nor any email notification at all, please email: [email protected] what you ordered, when and what email you would like your order to be sent to

  • How do I print my White Mountain Independent Gift Certificates?

    a. Open the attachment that you receive, and use your regular printer options to print the gift certificate.

    b. The Gift Certificate will have a WMI Logo on it, as well as a KEY CODE Number.

    c. IF you are sending as a gift, the email you entered as the SHIP/Recipient, will have to print out the Gift Certificate from their email and their printer.

    d. The Gift Certificate does not have to be printed in color

  • What is the difference between a WMI Universal certificate and a WMI Individual Store Certificate?

    a. The WMI Universal Gift Certificates can be used at ANY White Mountain Independent store!

    b. The WMI Individual Certificate can only be used at the specified store as written on the Gift Certificate.

  • I’m not sure if I have already used my Gift Certificate

    Please email [email protected] with the Gift Certificate bar code and your four digit order number.